What is BitsyBon's return policy?
For custom made items, unfortunately there will be no refunds or exchanges unless there is an error on our part. Please report any errors or defect in products within 10 days of receiving your order and they will ensure the item is replaced to your satisfaction.
How long does shipping take?
Shipping times vary depending on the customer's location and the shipping method chosen. Standard shipping typically takes 3-5 business days, while expedited shipping options are available for faster delivery.
Are BitsyBon products eco-friendly?
Yes, BitsyBon is committed to sustainability and offers a range of eco-friendly products made from recycled materials and sustainable resources.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email that can be used to track the status of your delivery.
Are BitsyBon products safe for children?
Yes, all BitsyBon products are rigorously tested to meet safety standards and are designed with the well-being of children in mind.
Does BitsyBon offer gift wrapping?
Yes, BitsyBon offers gift wrapping services for an additional fee. Customers can select this option at checkout.
How can I contact customer service?
Customers can reach BitsyBon's customer service team by emailing [email protected] or by filling out the contact form on their website. Additionally, they can be reached by phone at 1-800-123-4567 during business hours.