What is Candlewic's returns policy and are there any associated fees?
Candlewic implements a returns policy that includes a 15% restocking fee for all returned merchandise. Certain items, such as fragrance oils, essential oils, liquid dyes, soap bases, waxes, gels, and wicks, are non-returnable unless a mistake has been determined on the part of Candlewic. Additionally, any used or partially used products cannot be returned.
How can buyers cancel their orders with Candlewic?
Buyers have the option to terminate their orders or any uncompleted portion thereof by providing written notice to Candlewic. Upon receipt of the termination notice, Candlewic will consider the order effectively terminated. However, buyers should be aware that costs, expenses, and any applicable adjusted prices resulting from the cancellation may be incurred. This policy ensures transparency and clarity for buyers regarding the process and implications of order cancellation.
What are the delivery terms for orders from Candlewic?
Candlewic delivers all merchandise F. O. B. (Free On Board) from its factory without any freight allowance. Each delivery is treated as a separate sale, and any deviation from the specific negotiated contract does not affect previously fulfilled portions or entitle the buyer to reject subsequent deliveries. Orders weighing less than 1, 000 lbs are shipped via UPS, unless otherwise specified, while orders over 1, 000 lbs are shipped via common carrier.
What payment methods does Candlewic accept, and are there any payment requirements?
Candlewic requires full payment or payment information to accompany all mailed-in orders. For orders exceeding $500, payment must be made via money order or certified check. Accepted payment methods include Visa, MasterCard, and American Express. Notably, Candlewic no longer offers COD (Cash On Delivery) shipping, ensuring streamlined payment processes for all orders.
Do I have access to Candlewic discounts and deals now?
At the moment, there are 30 promotional offers at Candlewic. Browse through this page and take a look at them! It should be mentioned that the average savings using them are $31.81. Give them a try if you want!