Cancellations will incur a 10% handling fee and there will be no exceptions at Hobbiesville. This applies to non-pre-order items and if you would like to cancel your pre-order, please visit the pre-order page. They are currently unable to offer refunds for order cancellations. If you wish to cancel your order, you will receive store credit for future purchases.
If the game you purchased is missing or damaged, please contact the game publisher for a replacement from Hobbiesville. Most publishers have a contact page that can ship replacements to you for free. If you need help getting in touch with publishers, let them know and they can direct you to the appropriate contact.
More ways to win exciting perks, here's all your chance to get exclusive rewards. Earn more points for different actions and turn those points into awesome rewards, such as you can give your friend a $5 coupon and claim your own $5 coupon when they buy at Hobbiesville.
Hobbiesville can support you to use Bitcoin, Bitcoin Cash, American Express, MasterCard, Apple Pay, JCB, Discover Card, Visa, Paypal to pay for orders, but they do not support you to use cash or cash on delivery to pay for orders for the time being. If you have any payment issues during checkout, you can contact their customer service for processing.