Customers are responsible for all shipping-related fees to and from Kentek. This includes costs for shipping, insurance, and any applicable taxes such as federal, state, or local taxes, tariffs, or duties. To waive shipping and handling fees or choose an alternative shipping method, customers must provide their preferred carrier account number and shipping details during the purchase process. Kentek aims to ensure transparency in shipping costs and procedures to facilitate a smooth transaction experience.
Overseas customers must prepay their orders in full when purchasing from Kentek. Accepted payment methods include Visa, MasterCard, American Express, or checks drawn on a United States. This payment policy ensures that orders are processed efficiently and securely, enabling customers worldwide to access Kentek's products with ease and confidence.
Kentek return policy states that products cannot be returned for a refund after thirty days from the invoice date. A restocking fee of twenty-five percent (25%) applies to all standard product items returned within ninety (90) days of the invoice date. No products may be returned after ninety (90) days, except in cases of manufacturer's defects. Custom ordered products are non-returnable, emphasizing Kentek commitment to quality assurance and customer satisfaction.
Kentek warrants that its products are free from defects in materials and workmanship during a one-year warranty period starting from the original shipment date. This warranty does not extend beyond the terms stated herein. If a defect occurs within the warranty period, Kentek will repair or replace the product as necessary, ensuring customers receive reliable and high-quality products backed by comprehensive warranty support.
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