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Can I cancel or modify my order after it has been placed?
Once an order is placed on shop.ponycycle.com, it cannot be modified or canceled. However, customers can initiate a return or exchange process after receiving the order if needed.
How long does it take for orders to be delivered?
Delivery times vary depending on the location and shipping method chosen. Generally, orders are processed within 1-2 business days, and standard shipping can take 5-7 business days. Expedited shipping options are also available for faster delivery.
Are there any warranties provided for the products?
Yes, shop.ponycycle.com offers a limited warranty on their products. The warranty period varies depending on the specific item purchased. Customers are advised to check the product description or contact customer support for more details.
Are there any additional charges for international orders?
Yes, international orders may be subject to additional customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping costs.
How can I track my order?
Once an order is shipped, customers receive a tracking number via email. This tracking number can be used on the carrier's website to track the progress of the shipment and estimated delivery date.
What payment methods are accepted on shop.ponycycle.com?
Shop.ponycycle.com accepts various payment methods, including major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, PayPal is also accepted as a secure payment option.