For Zhi Herbals, contact them within 30 days of placing the order at [email protected]. For Zhi Tea, notify their Customer Service at [email protected] to obtain a Return Authorization Number.
Zhi Herbals does not allow exchanges, while Zhi Tea offers a 30-day exchange policy on all products except for tea samples. Contact them for more details.
Zhi Herbals does not accept returns, but Zhi Tea allows returns within 30 days of purchase. Contact their customer service for a Return Authorization Number and further instructions.
Zhi Tea refunds shipping costs if the problem was their mistake. Zhi Herbals does not offer refunds for shipping costs.
Zhi Herbals does not allow returns or exchanges, while Zhi Tea offers a 30-day refund or exchange on all products except for tea samples.